Warranty
Replacement Warranty
TechLoop offers replacement warranty for items dead on arrival, damaged in delivery, faulty during replacement period or incorrectly delivered.
If you receive a product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact us by email/telephone with ther following details to receive a Return Authority (RA) Number:
- Your name, best contact phone number, address and your email address
- Order number and original shipment tracking number
- Item serial number
- Reason for return
Please then return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us.
To return your product, you should mail your product to:
Returns Department
RMA # <Your Return Authority (RA) Number>
PO BOX 29, Leppington, NSW, 2179, Australia.
Upon receipt of the returned product with your with a Return Authority (RA) Number provided, we will test and repair the product, or in some circumstances, we may need to refer the product to the manufacturer for testing.
If the product is not dead on arrival or damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced the costs of testing the product and shipping for the return of the product to you.
Manufacturer Warranty
All products we sell have a minimum 12 month warranty (unless otherwise stated such as in the case of complementary products). On top of this many brands will offer manufacturer’s warranties that extend beyond this. Any additional manufacturer’s warranties will be mentioned on the individual product listing.
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.
We suggest you first contact the manufacturer rather than TechLoop, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.
The warranty information listed above is in addition to any statutory rights to which you may be entitled under the Competition and Consumer Act 2010.
Manufacturer Directory
Acer
1300 365 100
www.acer.com/ac/en/AU
ASUS
1300 278 788
www.asus.com/support
Cooler Master
support.coolermaster.com
DXRacer
02 8411 1919
www.dxracer.com/au/en-au/
Gigabyte
03 8542 9000
www.gigabyte.com
Razer
1800 172 937
support.razer.com
