The basics
What is TechLoop's address?
What is TechLoop's address?
For now TechLoop is exclusively online only and has no showroom or storefront. However, you can ship return items or send other mail to our postal address:
PO BOX 29
Leppington NSW 2179
Does TechLoop have a showroom?
Does TechLoop have a showroom?
No. For now TechLoop is exclusively online only.
Where's my gear?
How do I cancel my order?
How do I cancel my order?
It is possible to cancel an order if your order has not yet been dispatched. You’ll need to be quick and contact us ASAP to request this change before your order is dispatched.
When something's cooked
What is TechLoop's Warranty Policy?
What is TechLoop's Warranty Policy?
All products we sell have a minimum 12 month warranty (unless otherwise stated such as in the case of complementary products). On top of this many brands will offer manufacturer’s warranties that extend beyond this. Any additional manufacturer’s warranties will be mentioned on the individual product listing.
For more detail, please review our Warranty Policy.
How do I send back my return to TechLoop?
How do I send back my return to TechLoop?
To return your product, you should mail your product to: PO BOX 29, Leppington, NSW, 2179, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
For more details, please review our Returns Policy.
Do your products come with any warranty?
Do your products come with any warranty?
All products we sell have a minimum 12-month warranty (unless otherwise stated, such as in the case of complementary products). On top of this, many brands will offer manufacturer’s warranties that extend beyond this.
Many manufacturers have dedicated support centres designed specifically to deal with issues with their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.
We suggest you first contact the manufacturer rather than TechLoop, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.
For manufacturer details, please visit our Manufacturer Directory.
For more details, please review our Returns And Warranty Policy.
My product is faulty, what do I do now?
My product is faulty, what do I do now?
All products we sell have a minimum 12-month warranty (unless otherwise stated, such as in the case of complementary products). On top of this, many brands will offer manufacturer’s warranties that extend beyond this.
Many manufacturers have dedicated support centres designed specifically to deal with issues concerning their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.
We suggest you first contact the manufacturer rather than TechLoop, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.
For manufacturer details, please visit our Manufacturer Directory.
However, if you receive a product that is dead on delivery, damaged during the delivery, or incorrectly delivered, please contact us by email/telephone to receive a Return Authority (RA) Number and return instructions.
For more details, please review our Returns And Warranty Policy.
What if my item is lost or damaged during delivery?
What if my item is lost or damaged during delivery?
All our products are sent using some of Australia’s most reliable shipping partners. However, in the unlikely event you receive a product that is damaged during delivery, please contact us by email/telephone to receive a Return Authority (RA) Number and return instructions.
For more details, please review our Returns And Warranty Policy.
Getting it to you
Does TechLoop offer express shipping?
Does TechLoop offer express shipping?
Yes. We use a number of shipping partners and are currently working on a simple and easy way to calculate express shipping online for our customer. For now, you’ll need to contact us to receive our best quote for express shipping.
Does TechLoop ship internationally?
Does TechLoop ship internationally?
No. Unfortunately, at this time, we do not ship internationally. We do this in order to remain competitive in the Australian market. We will be sure to inform our customers if this option becomes available.
Can I change or update my address on a pending order?
Can I change or update my address on a pending order?
Yes. It is possible to update your address if your order has not yet been dispatched. You’ll need to be quick and contact us ASAP to request this change before your order is dispatched.
Can TechLoop ship to an address other than my billing address?
Can TechLoop ship to an address other than my billing address?
Yes. We can ship to an address other than your billing address. All you’ll need to do is check “Ship to a different address?” and then provide your shipping address during the checkout process.
TechLoop is proud of the fact that we offer a huge number of payment options and charge no fees on payments so you can pay the way you want.
The money bit
What are TechLoop's bank details?
What are TechLoop's bank details?
Bank: Commonwealth Bank of Australia
Account Name: TechLoop
Account number: 1143 9831
BSB: 062-223
Payment Reference: Your Order Number
Note: Please ensure you provide your order number as the payment reference to allow us to match your payment and process your order ASAP. Most banks provide an option for you to do this, however, if you are unable to provide this or have simply missed it by mistake please contact us ASAP so we can apply your payment.
Are your prices inclusive of GST?
Are your prices inclusive of GST?
Yes. All prices listed on our website are inclusive of GST.
Does TechLoop have coupon codes?
Does TechLoop have coupon codes?
Yes. From time to time, TechLoop may run exclusive deals that require a coupon code to redeem. If you have a coupon code, you can enter it at the Cart in the Coupon Code section and then click “Apply Coupon”.
Want coupons and exclusive deals? Simple, and get the latest deals, newest tech and more.
Does TechLoop have discount codes?
Does TechLoop have discount codes?
Yes. From time to time, TechLoop may run exclusive deals that require a discount code to redeem. If you have a discount code, you can enter it at the Cart in the Coupon Code section and then click “Apply Coupon”.
