TechLoop’s ABN is: 35 730 995 946

For now TechLoop is exclusively online only and has no showroom or storefront. However, you can ship return items or send other mail to our postal address:

PO BOX 24
Leppington NSW 2179

No. For now TechLoop is exclusively online only.

TechLoop will send you updates via email when your order status changes. You will also be able to view the status of your order at any time from My Account > Orders.

If you order is showing a “Cancelled” status there may have been an issue during the checkout process and our system has automatically cancelled the order. Please try placing the order again and double-check your payment method or try another method.

For more details, please Contact Us.

It is possible to cancel an order if your order has not yet been dispatched. You’ll need to be quick and contact us ASAP to request this change before your order is dispatched.

At TechLoop, we want to make sure your purchasing experience is the best it can be; which is why we offer a 30 Day Money Back Guarantee.

We understand sometimes your purchase is not the right fit and you may change your mind, in this instance, TechLoop may offer you either an exchange or refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For more detail, please review our Returns Policy.

All products we sell have a minimum 12 month warranty (unless otherwise stated such as in the case of complementary products). On top of this many brands will offer manufacturer’s warranties that extend beyond this. Any additional manufacturer’s warranties will be mentioned on the individual product listing.

For more detail, please review our Warranty Policy.

To return your product, you should mail your product to: PO BOX 24, Leppington, NSW, 2179, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

For more detail, please review our Returns Policy.

All products we sell have a minimum 12 month warranty (unless otherwise stated such as in the case of complementary products). On top of this many brands will offer manufacturer’s warranties that extend beyond this.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.

We suggest you first contact the manufacturer rather than TechLoop, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.

For manufacturer details, please visit our Manufacturer Directory.

For more detail, please review our Returns And Warranty Policy.

All products we sell have a minimum 12 month warranty (unless otherwise stated such as in the case of complementary products). On top of this many brands will offer manufacturer’s warranties that extend beyond this.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.

We suggest you first contact the manufacturer rather than TechLoop, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.

For manufacturer details, please visit our Manufacturer Directory.

However, if you receive a product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact us by email/telephone to receive a Return Authority (RA) Number and return instructions.

For more detail, please review our Returns And Warranty Policy.

All our products are sent using some of Australia’s most reliable shipping partners. However, in the unlikely event you receive a product that is damaged during the delivery, please contact us by email/telephone to receive a Return Authority (RA) Number and return instructions.

For more detail, please review our Returns And Warranty Policy.

TechLoop will send your tracking number(s) via email when your order is shipped. You will also be able to access your tracking number(s) any time from My Account > Orders.

Once you have your tracking number(s) you can check the progress of you shipment at the relevant shipping partners website:

Australia Post – https://auspost.com.au/mypost/track

StarTrack – https://startrack.com.au/track/

CouriersPlease – https://www.couriersplease.com.au/tools-track

Yes. We use a number of shipping partners and are currently working on a simple and easy way to calculate express shipping online for our customer. For now, you’ll need to contact us to receive our best quote for express shipping.

No. Unfournatley, at this times we have do not ship internationally. We do this in order to remain competitive in the Australian market. We will be sure to inform our customers if this option becomes available.

Yes. It is possible to update your address if your order has not yet been dispatched. You’ll need to be quick and contact us ASAP to request this change before your order is dispatched.

Yes. We can ship to address other than your billing address. All you’ll need to do is check “Ship to a different address?” and then provide your shipping address during the checkout process.

We currently accept online payment by Bank Transfer, Credit/Debit Card (Visa, MasterCard and AMEX), PayPal, Apple Pay, and Google Pay.

     

TechLoop is proud of the fact that we offer a huge number of payment options and charge no fees on payments so you can pay the way you want.

Bank: Commonwealth Bank of Australia
Account Name: TechLoop
Account number: 1143 9831
BSB: 062-223
Payment Reference: Your Order Number

Note: Please ensure you provide your order number as the payment reference to allow us to match your payment and process your order ASAP. Most banks provide an option for you to do this, however, if you are unable to provide this or have simply missed it by mistake please contact us ASAP so we can apply your payment.

Yes. All prices listed on our website are inclusive of GST.

Yes. From time to time TechLoop may run exclusive deals that require a coupon code to redeem. If you have a coupon code you can enter it at the Cart in the Coupon Code section and then click “Apply Coupon”.

Want coupons and exclusive deals? Simple, join our newsletter and get the latest deals, newest tech and more.

Yes. From time to time TechLoop may run exclusive deals that require a discount code to redeem. If you have a discount code you can enter it at the Cart in the Coupon Code section and then click “Apply Coupon”.

Want coupons and exclusive deals? Simple, join our newsletter and get the latest deals, newest tech and more.